Where Can a Small Business Look to Get good IT Support?
July 12, 2021
Most small business owners are aware of the importance of having top-notch IT support, provided by knowledgeable experts, but many of these small businesses put up with inadequate monitoring and protection protocols because they think that professional IT support is out of reach for them from a financial point of view. While the budgets of many small companies do not allow for hiring a single in-house IT specialist, let alone an entire team, fortunately, high-quality IT support services are today available from many specialized providers for very affordable rates. Here are some tips to find the right provider of managed IT tasks.
Know What You Want
Take a look at the size and type of your infrastructure, including the number of your workstations, servers and peripheries, make a list with the most common issues that you are faced with and with the potential threats that you need protection from. Having all the features of your system collected will give you a better idea of the types of services that you need and will make your search for the right IT support company easier.
Look for a Local Company
When you know what you want, you can start looking for the right company. You can turn to friends and other business owners for advice and for recommendation and you can also carry out some online research to identify local companies. While most types of managed IT services can be provided over the internet, working with a local company gives you the additional benefit of having an expert team by your side with problems that cannot be solved remotely, such as the setting-up of physical networks or the installation of power surge protectors.
The Other Features to Look for with Your IT Support Company
Here are some other features that are essential for having a good collaboration with the managed Denver IT company of choice:
- A wide range of services – check the websites of the IT support companies around you for the services they provide. Look for a company whose services range covers all the activities that you need as well as services that you don’t need now, but might be necessary in the future;
- References, testimonials and endorsements – good IT companies usually provide information related to their client portfolio on their websites. Check that section and take the time to read the testimonials you fin, too. You can also look for reviews and rating to get a better idea about how others evaluate the company’s services;
- Look for a company that works only with in-house technicians – it is usually easier and more efficient to work with a company that is able to handle all the tasks they are in charge of using their own teams, without outsourcing any of the tasks to subcontractors;
- Look for a company that provides a clear fee structure – most companies charge a one-time set-up fee and then they bill their clients on a monthly basis. Look for a company that works for flat monthly rates, not for an hourly rate, that way you can be sure that your IT partner is interested in doing a good job the first time and is not interested in dragging of time.